An individual in a railway station claims to have a bomb, threatening to explode it. The station is sealed tight, the immediate area being evacuated. The client has two office buildings that act as fall-backs for each other. Bomb disposal units call for the evacuation of a large area, which encompasses both buildings. The client moves to the COIN recovery location where it can continue its activities. Telephones are switched through enabling incoming calls to be answered by the Contact Centre.